BUSINESS RULES & TERMS AND CONDITIONS
POLYMER WEEK & POLYMER WEEK SOCIETY
Last updated: August 2026
These Business Rules & Terms and Conditions (“Terms”) apply to purchases made through www.polymerweek.com and www.polymerweeksociety.com, both operated by Polymer Week Studio s.r.o.
These Terms apply to physical goods, digital content, online courses, subscriptions and memberships, event tickets, workshops and other products or services offered through these websites.
Except where expressly stated otherwise, Polymer Week Studio s.r.o. does not provide any voluntary right of cancellation, return, refund, exchange, warranty or guarantee beyond rights that cannot be excluded or limited under applicable mandatory law.
1. Seller Information
The websites and online stores are operated by:
Company Name: Polymer Week Studio s.r.o.
Registered Address: Pecháčkova 952/24, 318 00 Plzeň, Czech Republic
Company ID (IČO): 08369607
VAT ID (DIČ): CZ08369607
Commercial Register: Registered at the Regional Court in Pilsen, Section C, File 38166
Customer Support: support@polymerweek.com
General Contact: hello@polymerweek.com
2. Consumers and Business Customers
A consumer is a natural person acting for purposes outside their trade, business, craft or profession.
A customer purchasing primarily for purposes related to their trade, business, craft or profession is a business customer (B2B) and is not entitled to statutory consumer protections to the extent permitted by applicable law.
Providing a Company ID, VAT ID or other business information may indicate a business purchase but is not the sole factor determining the customer’s legal status.
Unless expressly stated otherwise, provisions of these Terms referring to statutory consumer rights apply only where the customer qualifies as a consumer and the relevant mandatory law grants such rights.
3. Orders, Prices, Contract Formation and Invoices
Product Information and Prices
The main characteristics and price of each product or service are displayed before the order is placed.
Prices are charged in Euros (EUR) unless expressly stated otherwise.
Prices include VAT where applicable. Shipping charges, import charges collected by us and any other mandatory charges payable to us will be displayed before the customer places the order.
Review of the Order
Before placing an order, the customer has an opportunity to review and correct the selected products, quantities, billing and delivery information and other order details.
Placing an Order
An order is placed by activating the “Place Order & Pay” button or another equivalent function clearly indicating an obligation to pay.
By placing the order, the customer submits a binding offer to purchase the selected products or services under these Terms.
Contract Formation
The contract is concluded when we accept the order and send an order confirmation, unless the communication expressly states that it is only an acknowledgement of receipt.
Before acceptance, we may refuse an order, including where:
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a product or service is unavailable;
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payment cannot be authorised or received;
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there is an obvious pricing, technical or system error;
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information necessary to fulfil the order is missing;
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there is reasonable suspicion of fraud, abuse or unlawful activity; or
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we cannot lawfully or reasonably fulfil the order.
If payment has already been collected for an order that we do not accept, the collected amount will be refunded without undue delay.
After conclusion of the contract, the customer will receive confirmation of the contract and required contractual information by email or another durable medium.
Invoices
Invoices and tax documents are issued electronically and may be sent to the email address provided by the customer or made available electronically.
4. Payment
Available payment methods are displayed during checkout and may vary according to the customer’s country, device, currency and type of purchase.
Payments may be processed by independent payment service providers.
Unless otherwise stated, payment is due at the time the order is placed.
For payments by bank transfer, fulfilment may be delayed until the payment has been credited to our account.
We do not store complete payment card numbers where card details are processed directly by the relevant payment service provider.
5. Shipping, Delivery, Customs and Import Charges
Shipping
Physical goods may be delivered by a carrier selected by us or shown during checkout.
Available shipping destinations, shipping charges and any known delivery restrictions are displayed during the ordering process.
Delivery and dispatch dates are estimates unless expressly agreed as binding. Mandatory statutory delivery deadlines remain unaffected.
Risk of Loss or Damage
For consumer contracts, the risk of loss of or damage to goods passes in accordance with applicable mandatory consumer law.
Customs, Duties and Taxes
For orders delivered outside the European Union, customs duties, import tariffs, taxes, customs clearance charges and similar charges may apply.
Where such charges are collected by us during checkout or the order is expressly identified as being delivered on a duties-paid basis, the amount payable to us will be displayed before the order is placed.
Where such charges are not collected by us, they are the responsibility of the customer unless mandatory applicable law provides otherwise.
Customers are responsible for supplying accurate information reasonably required for delivery and customs clearance.
Customs and Carrier Delays
We are not responsible for delays caused by customs authorities, border controls, carriers or other circumstances outside our reasonable control, except to the extent that liability cannot lawfully be excluded.
Incorrect Address, Refused Delivery and Failure to Cooperate
The customer is responsible for providing a complete and accurate delivery address and, where required, necessary customs information.
To the extent permitted by applicable law, additional shipping, storage, return or customs-clearance costs resulting from:
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an incorrect or incomplete address provided by the customer;
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unjustified refusal to accept the shipment;
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failure to collect the shipment; or
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failure to provide required customs information or cooperation
may be charged to the customer or deducted from any amount otherwise refundable.
This provision does not limit a consumer’s lawful exercise of a statutory right of withdrawal or other mandatory rights.
6. Online Courses and Bundled Goodie Boxes
Course Bundles
Certain online courses are offered together with a physical Goodie Box as one combined product (“Course Bundle”).
Where stated on the product page, the digital course and Goodie Box are integral components of the Course Bundle and are not offered for separate purchase within that particular bundle.
Any amount specifically attributed to the Goodie Box on the product page, checkout or invoice represents a bundle-only price allocation. It does not represent the standalone retail value or cost of the Goodie Box and the Goodie Box cannot be purchased separately for that amount.
Immediate Digital Access
Where a Course Bundle includes digital content that is to be supplied before expiry of a statutory withdrawal period, the consumer will be required, before the digital content is supplied, to:
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expressly consent to the immediate supply of the digital content; and
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acknowledge that, once supply begins, the consumer loses the statutory right of withdrawal in respect of that digital content where applicable law provides for such loss.
If the required consent and acknowledgement are not given, immediate access may be withheld for the period required by applicable law.
Once digital content has been supplied following valid consent and acknowledgement, no statutory withdrawal right applies to that digital content to the extent permitted by applicable law.
Live or Service-Based Online Courses
Where an online course consists wholly or partly of live teaching or another service rather than digital content supplied electronically, statutory rules applicable to services apply instead.
Where permitted by applicable law, a consumer who expressly requests that such a service begin during the statutory withdrawal period may be required to pay a proportionate amount for performance already provided.
A statutory withdrawal right may cease after full performance of a service where all conditions required by applicable law have been satisfied.
Physical Goodie Box
Mandatory statutory rights applicable to the physical Goodie Box remain unaffected.
We provide no voluntary right to cancel or return only the Goodie Box or only another component of a Course Bundle.
If mandatory law nevertheless gives the consumer a right to withdraw in relation to the physical component after the right of withdrawal in relation to digital content has validly ceased, any refund attributable to the physical component will, to the extent permitted by applicable law, be calculated by reference to the bundle-only amount allocated to that component and disclosed before purchase.
The customer remains responsible for any diminished value resulting from handling the physical contents beyond what is necessary to establish their nature, characteristics and functioning, where permitted by applicable law.
Nothing in this Section limits mandatory rights relating to defective or non-conforming physical goods, digital content or services.
7. Digital Content, Memberships and Subscriptions
Digital Content
Digital magazines, downloads, tutorials, videos, recordings and other digital content may be supplied by download, streaming, account access or another electronic method.
Where digital content is supplied before expiry of a statutory withdrawal period, the consumer will be required to give any express consent and acknowledgement required by applicable law before immediate supply begins.
Once digital content has been supplied following valid consent and acknowledgement, the statutory withdrawal right in respect of that digital content is lost where applicable law so provides.
Technical Requirements
Material technical requirements, compatibility, functionality or access restrictions relevant to digital content will be displayed before purchase where required.
Memberships and Recurring Subscriptions
Where a product is sold as a recurring subscription or membership, the billing period and price are displayed before purchase.
Subscriptions renew automatically at the stated billing interval until cancelled.
The customer may cancel future renewal before the next billing date using available account functionality or by contacting customer support.
Cancellation stops future renewal. It does not entitle the customer to a full or partial refund of a billing period that has already begun, except where mandatory applicable law requires otherwise.
Price Changes
We may change prices applicable to future subscription periods.
Any notice of a price change will be provided to the extent and within the period required by applicable law.
A customer who does not wish to renew at the changed price may cancel future renewal before the changed price takes effect.
Suspension
We may suspend access to a subscription, membership or digital service for non-payment, material breach of the contract, unlawful use, security reasons or other lawful grounds, subject to mandatory applicable law.
8. Statutory Withdrawal from Purchases of Physical Goods
No Voluntary Return Policy
Except where expressly stated for a particular product or order, we do not offer a voluntary “change of mind” return or refund policy.
A customer may return physical goods because they have changed their mind only where mandatory law applicable to that customer and transaction provides a statutory right of withdrawal.
Customers outside jurisdictions granting such a mandatory right do not acquire a contractual right of return merely by purchasing from our websites.
Statutory 14-Day Withdrawal
Where Czech or applicable European consumer law grants a right of withdrawal from a distance purchase of physical goods, the consumer may generally withdraw within 14 days from receipt of the goods, subject to statutory rules and exceptions.
The statutory period may be calculated differently for orders consisting of multiple goods or deliveries where applicable law so provides.
Statutory Exceptions
No right of withdrawal exists where an applicable statutory exception applies, including, where relevant, certain:
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customised or personalised goods;
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goods made according to the consumer’s specifications;
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goods liable to deteriorate or expire rapidly;
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sealed goods unsuitable for return for health-protection or hygiene reasons after the seal has been broken;
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goods irreversibly mixed with other goods after delivery; and
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other products or services excluded by mandatory applicable law.
Exercising the Right
Where a statutory right of withdrawal exists, the consumer must communicate an unequivocal decision to withdraw before expiry of the applicable period.
The consumer may do so by emailing: support@polymerweek.com
or by using the Model Withdrawal Form contained in Appendix 1.
Use of the Model Withdrawal Form is not mandatory.
Merely refusing delivery or failing to collect a shipment does not by itself constitute a valid notice of withdrawal.
Returning Goods
After validly exercising a statutory right of withdrawal, the consumer must return the goods without undue delay and within the statutory period, which under Czech/EU rules is generally 14 days from notification of withdrawal.
The consumer bears the direct cost of returning the goods whenever applicable law permits us to require the consumer to bear that cost.
Unless another return address is communicated, returned goods may be sent to our registered address.
Returns from Outside the European Union
For returns sent from outside the European Union, the customer should contact support@polymerweek.com before dispatch to obtain customs return instructions.
Obtaining return instructions is not a condition for giving a legally valid notice of withdrawal.
Returned goods must, where applicable, be correctly declared as returned goods and sent in accordance with reasonable customs instructions provided by us.
To the extent permitted by applicable law, additional customs duties, import VAT, brokerage charges or other costs caused by an incorrect customs declaration or failure to follow reasonable return instructions may be borne by the customer and may be deducted from the refundable amount.
Condition of Returned Goods
A consumer exercising a statutory right of withdrawal may inspect and handle the goods only to the extent necessary to establish their nature, characteristics and functioning.
Where permitted by applicable law, the consumer is responsible for any diminished value caused by handling beyond what is necessary for that purpose.
Original packaging is recommended where reasonably possible to protect goods in transit but is not a condition for exercising a statutory right of withdrawal.
Refund Following Withdrawal
Where a valid statutory withdrawal right has been exercised, we will reimburse the payments required by applicable law without undue delay and within the applicable statutory deadline.
Under Czech/EU withdrawal rules:
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reimbursement is due no later than 14 days after we are informed of the withdrawal;
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for contracts for physical goods, we may withhold reimbursement until we receive the returned goods or the consumer provides evidence that the goods have been sent back, whichever occurs first;
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the consumer is entitled to reimbursement of the cost of the least expensive standard delivery method offered by us for the relevant order;
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additional delivery costs resulting from the customer’s choice of a more expensive delivery method are not refundable;
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where only part of an order is withdrawn from, delivery costs are refunded only to the extent required by applicable law; and
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reimbursement is made using the original payment method unless otherwise agreed and legally permitted.
Any amount lawfully attributable to diminished value or other permitted charges may be deducted from the refund.
Damaged Shipments
If a shipment arrives visibly damaged, customers are requested to notify us as soon as reasonably possible, preferably within 2 business days, and provide photographs of the packaging and damage where possible.
This requested notification period is intended to assist with carrier claims and does not shorten or limit any mandatory statutory rights.
9. Event Tickets, Workshops and Scheduled Events
No Statutory Cooling-Off Period Where Exempt
Where a ticket is purchased for a leisure event, workshop, conference or other service scheduled for a specific date or period, the statutory distance-selling right of withdrawal does not apply where the applicable statutory exemption for date-specific leisure services applies.
No Voluntary Refund
Unless expressly stated otherwise for a particular event, event tickets are non-refundable where mandatory law does not require a refund.
A change of mind, inability to travel, illness or other circumstances personal to the attendee do not create a contractual right to a refund unless mandatory law provides otherwise or specific event conditions expressly state otherwise.
Ticket Transfers
Ticket transfers are permitted only where expressly allowed in the conditions for the relevant event or agreed by us.
Event Cancellation or Rescheduling
If an event is cancelled, postponed or materially changed by us, the customer’s rights are limited to those required by applicable mandatory law or expressly stated in the specific event conditions.
Where mandatory law requires repayment because an event has been cancelled and no agreed substitute performance is provided, our liability is limited to the amount that must legally be refunded.
To the fullest extent permitted by law, we are not responsible for independently booked travel, accommodation, visas, transportation or other third-party expenses.
Programme Changes
Changes to individual speakers, instructors, workshop times, programme order, venue arrangements or other non-essential elements do not constitute cancellation where the essential nature of the event remains substantially unchanged.
10. Defective Goods, Digital Content and Services
No Commercial Warranty
Unless expressly provided in writing for a particular product, we provide no voluntary commercial warranty or guarantee beyond statutory rights that cannot lawfully be excluded or limited.
Physical Goods
Where Czech consumer law applies, the seller is responsible for ensuring that goods conform to the contract when received by the consumer.
A consumer may exercise statutory rights in respect of a defect that becomes apparent within two years after receipt of the goods, subject to statutory conditions and exceptions.
Depending on the statutory requirements and circumstances, remedies may include:
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repair;
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replacement;
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a reasonable reduction in price; or
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withdrawal from the contract.
The customer is not entitled to choose a remedy that applicable law does not provide in the particular circumstances.
Making a Complaint
A complaint may be made by contacting: support@polymerweek.com
The customer should identify:
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the order or purchase;
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the alleged defect;
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when the defect appeared; and
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the remedy requested.
We may request photographs, videos or other reasonable information relevant to assessment of the defect.
Where physical inspection is reasonably necessary, the customer must provide the cooperation necessary to make the product available for inspection.
Original packaging is not required in order to make a statutory complaint.
Confirmation of Complaint
Where required by Czech consumer law, we will provide confirmation stating:
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when the complaint was made;
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the content of the complaint; and
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the remedy requested.
After resolution, we will provide any confirmation or written reasoning required by applicable law.
Complaint Handling Period – Physical Goods and Services
Where the Czech Consumer Protection Act applies, a consumer complaint concerning physical goods or services will be handled without undue delay and, unless a longer period is agreed with the consumer, no later than 30 days from the date the complaint is made.
The running of this period requires the consumer to provide the cooperation reasonably necessary to assess and resolve the complaint, including making the relevant goods available for inspection where necessary.
If the required cooperation is not provided, the period does not run for the period during which the necessary cooperation is missing.
Digital Content and Digital Services
Complaints concerning digital content or digital services are handled within the period required by applicable law.
Where Czech law applies, defects in digital content or digital services must be remedied within a reasonable time, taking into account the nature and purpose of the digital content or service.
No shorter voluntary complaint-handling deadline is provided.
Costs of Complaints
Costs associated with exercising rights relating to defective performance are borne or reimbursed by us only to the extent required by mandatory applicable law.
11. Privacy and Commercial Communications
Personal data is processed in accordance with our Privacy Policy and applicable data-protection law.
Where permitted by applicable law, contact details obtained from existing customers may be used to send commercial communications concerning our own similar products or services.
Customers may object to such direct marketing at any time, free of charge, using the unsubscribe mechanism provided in the communication or by contacting us.
Where prior consent is legally required, marketing communications will be sent only after the required consent has been obtained.
Transactional, contractual, security and service communications necessary for an order, account, subscription, event or legal obligation are not marketing communications and may continue where legally permitted.
12. Applicable Law and Dispute Resolution
Consumers
For consumers, applicable law and jurisdiction are determined in accordance with applicable mandatory conflict-of-law and consumer-protection rules.
Nothing in these Terms deprives a consumer of mandatory protection that cannot lawfully be excluded or limited.
These Terms are not intended to grant consumers outside the Czech Republic or the European Union any additional contractual consumer rights beyond those required by law applicable to their transaction.
Business Customers
Contracts with business customers are governed by the laws of the Czech Republic, excluding conflict-of-law rules to the extent permitted by law.
To the extent permitted by law, disputes with business customers will be decided by the courts of the Czech Republic having jurisdiction according to the registered office of Polymer Week Studio s.r.o.
Out-of-Court Consumer Dispute Resolution
Where applicable, a consumer dispute arising from a contract with us that cannot be resolved directly may be submitted to:
Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Gorazdova 1969/24
120 00 Prague 2
Czech Republic
Email: adr@coi.gov.cz
Website: coi.gov.cz/informace-o-adr/
No reference is made to the former European Commission Online Dispute Resolution (ODR) platform because that platform has been discontinued.
13. Changes to These Terms
We may update these Terms from time to time.
Unless mandatory law permits otherwise, the version applicable to an individual purchase is the version in effect when the relevant contract is concluded.
For ongoing subscriptions, changes affecting an existing contractual relationship will apply only to the extent permitted by applicable law and after any notice required by law.
14. Contact
For questions concerning orders, payments, returns, complaints, courses, memberships or events: support@polymerweek.com
General enquiries: hello@polymerweek.com
Appendix 1 – Model Withdrawal Form
Use this form only if you have a statutory right to withdraw from the contract.
To:
Polymer Week Studio s.r.o.
Pecháčkova 952/24
318 00 Plzeň
Czech Republic
Email: support@polymerweek.com
I hereby give notice that I withdraw from my contract for the purchase of the following goods / provision of the following service:
Order number:
Ordered on / received on:
Consumer’s name:
Consumer’s address:
Description of goods/services:
Date:
Signature: (only if this form is submitted on paper)